Refund & Returns Policy

• Return any unused set in its original packaging within 30 days of delivery.
• The buyer pays return shipping for change-of-mind returns.
• Once we receive and inspect the return, we refund the price of the goods to your original payment method.

• If your set arrives damaged in transit or with missing parts, contact us within 14 days with unboxing photos.
• We will send a free replacement or replacement parts, or issue a full refund — your choice. You do not pay return shipping for our error.

Sets that have been assembled, drilled, cut, painted or otherwise modified are handled case by case. We may offer a partial refund reflecting the reduced resale condition, in line with your statutory rights.

• Refunds are returned via Stripe to the original card or payment method.
• Refunds are issued in USD, the currency of your order. Your bank sets any conversion rate on refund.
• Please allow 5-10 business days for the refund to appear after we process it.

You can cancel a Club or Trade membership at any time from your Stripe customer portal link; cancellation stops the next renewal. Membership fees already billed for the current period are non-refundable, as benefits apply during that period.

For delivery timescales, carriers and how transit damage is handled on the way to you, see our Shipping & Delivery Policy.

Nothing here affects your statutory rights under the consumer law of England and Wales. To start a return or a claim, email support@profabser.shop with your order number.